1.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with clause 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect and usually within forty-eight hours of its return to us) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

1.2 Subject to clause 10.3 in our Terms of Business,  Products returned by you because of a defect or within the fourteen-day cooling-off period (as stated in our Terms of Business) will be refunded in full after delivery costs have been deducted.

 

1.3 Should you notify us that you wish to return an air conditioning unit within the fourteen-day cooling-off period or because of a defect, we will contact you to arrange collection. Following collection and examination of such Product by us and provided we are satisfied with the condition of such Product, we will provide you with a refund less 20% of the purchase price to cover the cost of collection. We will not make any reduction to the refunded purchase price if the unit is returned owing to a defect.

 

1.4 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 3 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.